What does All-Inclusive mean?

At Royalton Resorts, "All-Inclusive" means enjoying a comprehensive vacation package where nearly everything is covered in one price. This "All-In Luxury®" concept includes modern accommodations with amenities like private terraces, DreamBed™, and rain showers. Guests can indulge in unlimited reservation-free dining at multiple gourmet restaurants and savor specialty cocktails at various bars. Daily entertainment, fitness classes, water sports, and access to water parks ensure there's something for everyone. Additionally, the package includes complimentary Wi-Fi, personalized butler service for Diamond Club™ members, and family-friendly amenities such as Kids Clubs and Teen Lounges, making for a seamless and luxurious travel experience.

What is the difference between a cruise ship vacation?

When choosing the best vacation option, an All-Inclusive resort stands out for its unparalleled convenience and comprehensive amenities. Unlike cruises, which require frequent packing and navigating various ports, All-Inclusive resorts offer a stationary and stress-free environment where everything is included in one upfront price. This includes luxurious accommodations, diverse dining options, unlimited drinks, and a variety of on-site activities like water sports, fitness classes, and entertainment. All-Inclusive resorts also provide spacious rooms and private areas, often with features like swim-out suites and beachfront access, which are rare on cruise ships. The extensive facilities and amenities cater to both relaxation and adventure, allowing guests to enjoy everything from lounging by the pool to engaging in exciting water activities without leaving the property. Moreover, All-Inclusive resorts are ideal for families, offering kids' clubs and organized activities that ensure everyone has a memorable experience. For adults, the ease of having all meals, drinks, and activities covered means more time to relax and less time worrying about additional costs or planning daily itineraries. Therefore, for a seamless, luxurious, and stress-free vacation, an All-Inclusive resort is the superior choice.

Why should I consider an All-Inclusive vacation?

Considering an All-Inclusive vacation is a great idea for a hassle-free and budget-friendly travel experience. These packages typically include accommodations, meals, drinks, and a variety of activities and entertainment, allowing you to relax and enjoy your trip without constantly reaching for your wallet. They are especially beneficial for families, as many resorts offer childcare services and a range of activities for kids, providing parents with some much-needed downtime. For couples and singles, All-Inclusive resorts offer a mix of relaxation and adventure, from spa treatments to water sports, making it an ideal choice for a romantic or solo getaway. Overall, the convenience, value, and peace of mind that come with an All-Inclusive vacation make it a compelling option for travelers looking to maximize their enjoyment and minimize their stress.

Where are typically the best All-Inclusive resorts located?

The Caribbean typically is home to the best All-Inclusive resorts such as Royalton Resorts, a highly recognized All-Inclusive hotel brand that has hotels in Punta Cana, Cancun, Grenada, Antigua, Jamaica, Saint Lucia…

What are the advantages of an All-Inclusive vacation?

An All-Inclusive vacation offers numerous benefits that make it an attractive choice for travelers. First and foremost, it is incredibly budget-friendly as accommodations, meals, drinks (both alcoholic and non-alcoholic), and various activities are all included in one upfront price, eliminating unexpected expenses and helping you stick to your budget. Additionally, the convenience and stress-free planning are significant advantages. With everything arranged for you, from dining options to entertainment, you can relax and enjoy your vacation without the hassle of planning each detail. Furthermore, All-Inclusive resorts provide a wide range of on-site activities and amenities, such as water sports, fitness centers, and live entertainment, ensuring that there is something for everyone. This variety is particularly beneficial for families, as it caters to all age groups and preferences, making it easy to keep everyone entertained. In summary, the benefits of an All-Inclusive vacation include cost-effectiveness, ease of planning, a variety of activities, and a stress-free experience, making it a popular choice for travelers seeking a seamless and enjoyable getaway.

How safe is it going to an All-Inclusive resort in Mexico or the Caribbean?

All-Inclusive resorts in ALL OUR DESTINATIONS prioritize guest safety and security, implementing comprehensive measures to ensure a safe and enjoyable experience. These measures often include 24/7 security personnel, surveillance cameras, secure entry points, and well-trained staff. Additionally, resorts may offer safety briefings, emergency response plans, and access to medical assistance if needed. While no destination is entirely risk-free, our All-Inclusive resorts strive to provide a secure environment for guests to relax and unwind.

What makes Royalton Resorts unique as an All-Inclusive resort?

Royalton Resorts stand out as a unique All-Inclusive destination due to our commitment to exceptional entertainment and unforgettable experiences. At Royalton, guests enjoy luxury accommodations, world-class dining, and a wide array of entertainment options. Our resorts feature daily activities, live shows, and themed nights, ensuring there's always something exciting to do. Families can take advantage of our kids' clubs and splash parks, while adults can relax at our full-service spa or participate in beachside yoga. Book directly through our website for the best rates and exclusive deals. Experience the ultimate vacation with Royalton Resorts today!

How much does a stay cost at an All-Inclusive?

The cost of a stay at Royalton Resorts All-Inclusive varies depending on the location, season, and room type. On average, prices range from $200 to $600 per night per person. For the best rates and exclusive deals, book directly through the Royalton Resorts website. With our All-Inclusive package, you'll enjoy luxury accommodations, gourmet dining, premium drinks, and a wide array of activities and entertainment, all included in your stay. Experience the ultimate vacation with Royalton Resorts today!

Is the cost of All-Inclusive per room or per person?

Pricing is based on the total number of guests occupying the room. To ensure you receive an accurate rate, it is important you enter the total number of adults and children during the booking process. Child pricing is based on the age of the child at the time of check-in, not at the time of booking.

Are All-Inclusive resorts suitable for families, friends or adults?

Any! Royalton Luxury Resorts offers a wide portfolio of All-Inclusive brands that suit the needs of any traveler, such as the all-ages Royalton Resorts, the intimate adults-only Hideaway at Royalton Resorts, the vibrant and effervescent adults-only Royalton CHIC Resorts, the au-naturel Grand Lido Negril for adults only or the all-ages boutique hotel Mystique by Royalton.

Can I travel with my baby? Isn’t he/she too young?

Nobody is too young to live an All-Inclusive experience, specially at Royalton Resorts, where Everyone is Family. Babies from 0 to 2.99 years old can stay at the resort at no cost and cribs or kettles are available upon request.

How much does kids need to pay in the All-Inclusive?

At Royalton Resorts, the cost for kids in an All-Inclusive package varies based on their age and the specific resort. Generally, children under a certain age may stay for free or at a significantly reduced rate. For detailed pricing and special offers, visit our website and book directly for the best rates. Enjoy a family-friendly vacation with inclusive amenities and activities tailored for kids.

Are tips and gratuities already included within the All-Inclusive package?

The All-Inclusive packages entitles guests to a comprehensive vacation experience that englobes daily and nightly entertainment, activities for multigenerational families, venues and lounges, themed a la carte restaurant, constant snacks during the day, kids club, beverages (alcoholic and non-alcoholic), guest services, restaurant reservations and butler services (if a Diamond Club™ room category was booked), waiter and bar tender services among other details. While all of these services are included, guests are free to decide if they want to provide a gratuity to our staff in charge of delivering an All-Inclusive elevated experience.

Are taxes included or are there any hidden costs in the All-Inclusive package?

There are no hidden fees or whatsoever. You pay what you see when booking in royaltonresorts.com however, please note that certain countries require specific environmental and local taxes to be paid upon check in. Nonetheless, you will always be advised upfront and no hidden fees will be applied. All-Inclusive by all means.

Are the spa services and facilities All-Inclusive?

Although spa services are not covered by the All-Inclusive package, our Diamond Club™ guests receive special privileges. Each Diamond Club™ member is entitled to a complimentary one-hour hydrotherapy session per person per stay, along with discounts on various spa services. These exclusive benefits enhance the relaxation experience for Diamond Club™ guests. For more details about the Diamond Club™ and its perks, please refer to our website.

What languages are spoken by the staff?

Staff at resorts in Mexico, Punta Cana and Costa Rica are typically fluent in Spanish, as it is the primary language of the country. Additionally, many staff members are proficient in English to accommodate international guests. In destinations such as Jamaica, Grenada, Antigua and Saint Lucia the main language is English. Some resorts may also have employees who speak other languages, such as French, German, or Italian, depending on the clientele they serve. Rest assured, our staff strives to provide excellent service and effective communication in multiple languages to ensure a pleasant stay for all guests.

What currency should I bring to the resort?

At all our Royalton Resorts properties, we accept both US Dollars and the local currency. Here are the local currencies for our various destinations:

• Jamaica: Jamaican Dollar (JMD)
• Saint Lucia: Eastern Caribbean Dollar (XCD)
• Antigua: Eastern Caribbean Dollar (XCD)
• Grenada: Eastern Caribbean Dollar (XCD)
• Punta Cana (Dominican Republic): Dominican Peso (DOP)
• Mexico: Mexican Peso (MXN)
• Costa Rica: Costa Rican Colón (CRC)
  
  
  

How is the weather?

In Mexico and the Caribbean, the weather generally remains warm and sunny throughout the year, making it an inviting destination for travelers seeking beach vacations and outdoor adventures.

What does the All-Inclusive package include?

All-Inclusive properties include the cost of the room plus food, beverage and various resort amenities and activities. With this immersive All-Inclusive Experience, pricing is per person/per night. To ensure you receive an accurate rate, it is important you enter the total number of adults and children at the start of the booking process. Child pricing is based on the age of the child at the time of check-in, not at the time of booking. The hotel reserves the right, at its discretion, to modify the room rate a guest must pay, to reflect the correct guest count, including children and their ages at the time of check-in, for such reservation. The All-Inclusive Experience includes the following items in the rate:

• All-Inclusive Meal Plans (Menus and Outlets Vary by Resort)
• Alcoholic & Non-Alcoholic Beverages (Type Varies by Resort and Room Category)
• Access to Fitness Centers
• Complimentary Wi-Fi
• Pool & Beach Services
• Taxes, Service Fees & Gratuities (except for governmental tourism levies)
• Nightly Resort Entertainment
• Non-Motorized Watersports
• In-Room Minibar (restocked daily with select soft drinks, alcoholic beverages, and snacks)
• Kids Activities
  
  
  

The All-Inclusive Experience also includes lively entertainment during the day and evenings in several common areas of the resort to entertain guests of all ages. Some activities include fitness and sports activities, games for children (at family-friendly locations) and live music, among others.

What amenities or services are not part of the All-Inclusive package?

The following are not included in the rate but can be arranged and purchased while you are at the resort (where available):

• Babysitting
• Diving & Fishing
• Gambling
• Golf & Pro Shop Charges
• International Cigarettes and Cigars
• Laundry/Dry Cleaning Services
• Motorized Watersports
• Private Medical Service
• Select Food and Beverage Items, such as: Bottles of Wine, Champagne or Liquor
• Spa Services
• Boat Tours
• Telephone Calls
• Tours & Activities
• Transportation
• Cabana Rental & Services
  
  
  

Is the transfer from and to the airport included?

No, airport transfer is not part of the All-Inclusive package. However, if you book directly through our website with a minimum length of stay of 3 nights, we offer a special rate that includes the airport transfer. If you have already booked, you can conveniently arrange your transfer with our partner Nexus Tours.

Is alcohol part of the All-Inclusive package?

Yes, the All-Inclusive package at Royalton Resorts includes alcohol. Enjoy a variety of alcoholic beverages as part of your stay. Our All-Inclusive package covers everything from cocktails to premium spirits, ensuring you have a delightful experience. Book directly on our website for exclusive offers and the best rates!

Is Wi-Fi included in all rooms?

Yes! All-In Connectivity is part of the standard at Royalton Resorts, which includes complimentary high-speed Wi-Fi throughout the resort (even at the beach!), in-room smart TVs, key bracelets and interactive apps; all included as part of your All-Inclusive package.

Does Room Service come with a surcharge?

Room Service is available 24/7 completely free of charge at Royalton Resorts. You can order it from your in-room TV, app or by the phone. Also, when booking a Diamond Club™ room category, you get access to an upgraded room service menu. Please note that, although this is a standard at our resorts, details might be different on each resort. Be sure to ask your Guest Services at the property for full updated details.

Are there cribs or kettles available for babies? How much do they cost?

Yes, cribs and kettles are available for babies at no extra cost (according to availabilities). Royalton Resorts provides these amenities to ensure a comfortable stay for families traveling with infants. Simply request them upon booking or during your stay. Enjoy a worry-free, family-friendly vacation with us!

What are the methods of payment?

Royalton Resorts accepts a variety of payment methods for your convenience. These include major credit cards such as Visa, MasterCard, and American Express. We also accept payments through online banking and popular payment platforms. For more details on payment options and to secure the best rates, book directly through our website. Enjoy a seamless booking experience and start planning your perfect getaway with Royalton Resorts today!

Is it possible to pay for my stay in cash?

Yes, you can pay for your stay in cash at Royalton Resorts. For your convenience, we accept cash payments upon arrival. However, to secure your reservation, a credit card may be required at the time of booking. For the best rates and a smooth booking process, visit our website and book directly. Enjoy a hassle-free vacation experience with Royalton Resorts!

Is it required to leave tips?

While tipping is appreciated as a gesture of gratitude for exceptional service, it is not mandatory at Royalton Resorts. We strive to provide outstanding service to all our guests, and any tips given are entirely at your discretion. Your satisfaction is our priority, and we aim to make your stay memorable, regardless of tipping. For more information on our service policies and amenities, visit our website or contact our customer service team. Experience the luxury of Royalton Resorts without the pressure of mandatory tipping!

Is there a gym or fitness center on-site?

Yes, Royalton Resorts features a state-of-the-art fitness center on-site. Our fitness center is more than just a gym; it is a holistic wellness and entertainment program, already included in your rate. Guests can enjoy a wide range of fitness classes, modern equipment, and wellness activities designed to enhance their stay. Whether you're looking to maintain your workout routine or try something new, our fitness center offers everything you need. For more details and to book your stay, visit our website. Embrace a healthier you at Royalton Resorts!

What dining options are available?

At Royalton Resorts, we provide a diverse range of dining options to cater to every palate. From international cuisines to local delicacies, our onsite restaurants offer a culinary journey that ensures a memorable dining experience for our guests. Whether you crave gourmet dishes, casual bites, or poolside snacks, we have something to satisfy every craving. Explore our array of dining venues and indulge in a world of flavors during your stay with us. To know exactly the concepts and themes of à la carte restaurants of the resort you picked, please go to the resort website and on the main menu select “Dining and Drink” and then Restaurants.

What drinks options are available?

Your All-Inclusive rate includes a wide variety of bars. At Royalton Resorts, we offer an extensive array of beverage options to complement your stay. From refreshing cocktails and premium spirits to non-alcoholic beverages and specialty coffees, our bars and lounges cater to every taste preference. Whether you prefer classic cocktails by the pool or signature drinks at the lobby bar, our skilled bartenders are dedicated to crafting exceptional beverages to enhance your experience. Explore our drink menus and indulge in a wide variety of libations during your stay with us. To know which ones you will have at the Royalton Resort you picked, please go to the resort website and on the main menu select “Dining and Drink” and then Drinks.

Do the resort has specific dress codes for the restaurants?

Certain restaurants require dress codes according to the venue and time of the day. To ensure an enjoyable dining experience for all guests, we kindly request that guests adhere to these dress guidelines. We appreciate your cooperation in maintaining a pleasant atmosphere for all diners. Please visit the resorts website (Dining and Drinks – Restaurants) to get the full details on dress codes.

Do All-Inclusive hotels water down their alcoholic beverages?

While this could be a common practice in certain hotels, this is not the standard at Royalton Resorts, where we only serve top premium spirits.

How does Royalton Resorts ensure that children are not served alcoholic beverages?

At Royalton Resorts, we have strict policies in place to ensure that children are not served alcoholic beverages. Our staff is thoroughly trained to verify the age of guests before serving alcohol. We also provide clearly marked wristbands for minors to easily distinguish them from adults. Your family's safety and well-being are our top priorities. For a secure and enjoyable family vacation, book directly through our website and discover the Royalton Resorts difference!

Are Reservations needed for the restaurants? Does it have a cost?

Enjoy reservation-free dining at our restaurants, where there's no need to make reservations, and it's completely free of charge. Embrace the convenience of dining without the hassle of booking in advance, allowing you to savor delicious meals at your leisure. Experience the freedom of dining on your schedule during your stay with us.

Are the restaurants themed?

Yes, our restaurants feature themed concepts that add an exciting culinary dimension to your dining experience. Each restaurant offers its unique ambiance, decor, and cuisine, allowing you to embark on a flavorful journey inspired by various culinary themes. From elegant fine dining to casual beachside eateries, our themed restaurants offer something special for every taste and preference. Explore the diverse culinary landscape and indulge in an array of flavors during your stay with us. To know exactly the concepts and themes of à la carte restaurants of the resort you picked, please go to the resort website and on the main menu select “Dining and Drink” and then Restaurants.

What are the schedules of the restaurants?

Our restaurants typically operate with varying schedules throughout the day to cater to our guests' dining preferences. Generally, breakfast is served from 7:00 AM to 10:30 AM, offering a delightful start to the day. For lunch, we provide several options with a variety of schedules, ensuring there's something for everyone's tastes and timing. In the evenings, our restaurants typically open from 6:00 PM to 10:00 PM for dinner, allowing you to indulge in a delectable dining experience. Additionally, we offer 24/7 room service for the ultimate convenience, ensuring you can enjoy delicious meals anytime, day or night. For precise operating hours of each restaurant at the specific Royalton Resort you've chosen, please refer to the resort's website or inquire with our guest services team.

Is breakfast included in the All-Inclusive rate?

Yes, breakfast is included in the All-Inclusive rate at Royalton Resorts. Guests can enjoy a delicious morning meal at the main buffet as part of their comprehensive package, ensuring a satisfying start to each day of their stay. Indulge in a variety of breakfast options at our onsite restaurants, all included in your All-Inclusive experience, as we also offer a wide variety of coffees and pastries at the Coffee Lounge. Additionally, guests from Diamond Club™ will be able to enjoy exclusive breakfast options at the Diamond Club ™ Lounge.

Can dietary restrictions such as halal, kosher vegan, vegetarian or others be accommodated at an All-Inclusive resort?

Yes, at All-Inclusive resorts, we strive to accommodate various dietary restrictions. Our culinary team is committed to providing diverse and inclusive dining experiences to meet the dietary preferences and requirements of our guests. We offer a range of menu options and can customize meals to ensure everyone enjoys delicious and satisfying dining experiences during their stay. Please inform us of any dietary restrictions or special requests in advance, and our team will do their best to accommodate your needs.

Is there food available 24/7?

Yes, food is available 24/7 at our All-Inclusive resort. Whether you crave a late-night snack, an early breakfast, or something in between, our dining options cater to your needs at any hour of the day or night. Enjoy the convenience of access to delicious meals whenever hunger strikes during your stay with us.

What does my All-Inclusive room include?

Your All-Inclusive room at Royalton Resorts includes a range of luxurious amenities to enhance your stay. Enjoy spacious accommodations with modern decor, a comfortable bed, and a private balcony or terrace. The room also features a fully stocked minibar, 24-hour room service, high-speed Wi-Fi, and a flat-screen TV with premium channels and a terrace or balcony. Additionally, you will have access to gourmet dining, unlimited drinks, daily entertainment, and non-motorized water sports, all included in your package. Experience a truly hassle-free vacation with everything you need at your fingertips.

How many people can stay in one room?

The maximum occupancy for one room at Royalton Resorts varies depending on the room type and resort. Generally, our rooms can accommodate up to four guests, with options for families and groups available. Some suites and larger accommodations can host more people, providing ample space and comfort for everyone. For specific room capacities and configurations, please check the details on our website or contact our customer service team.

How far in advance should I make my booking?

It's recommended to book your stay at Royalton Resorts as far in advance as possible to secure the best rates and availability. Booking 3 to 6 months ahead is ideal, especially for peak seasons and special occasions. Early booking ensures you get your preferred room type and access to any exclusive offers or packages.

What is the best way to book an All-Inclusive room?

The best way to book an All-Inclusive room at Royalton Resorts is through our official website. This ensures you get the most accurate information, access to exclusive offers, and the best available rates. You can also contact our reservations team directly for personalized assistance and to answer any specific questions you may have. Booking directly with us guarantees a seamless and secure booking experience.

Are there any discounts for booking in advance?

Yes, there are often discounts available for guests who book their stay in advance at Royalton Resorts. Booking ahead allows you to take advantage of early booking promotions, special offers, and discounted rates. It's recommended to check our website regularly or sign up for our newsletter to stay informed about any exclusive deals for advance bookings.

Are there any special deals or promotions available in this All-Inclusive resort?

Yes, there are often special deals and promotions available at Royalton Resorts. These may include early booking discounts, limited-time offers, seasonal promotions, and exclusive packages tailored to different types of travelers. To stay updated on our latest deals and promotions, we recommend checking our website regularly or subscribing to our newsletter. Don't miss out on the opportunity to save on your next vacation with Royalton Resorts!

Can I upgrade my room or amenities?

Absolutely! At Royalton Resorts, we provide various options for upgrading your experience, including our luxurious Presidential Suites that include besides the bedroom a stay room with sofa bed and countertop bar; as well as our Chairman Suites that are composed by two bedrooms and a large lounge with a countertop bar, dining table, pool table and much more! Additionally, guests can elevate their stay with access to our exclusive Diamond Club™ level, offering a wide array of benefits such as additional amenities, exclusive lounge, beach bar and pool bar; dedicated butler service, discounts at the Royal Spa, and more. Contact our reservations team to discover the perfect upgrade tailored to your preferences and make your stay truly exceptional with Royalton Resorts!

What is the cancellation and refund policy?

The cancellation and refund policies at Royalton Resorts may differ depending on various factors such as the method of booking, room type, and the timing of cancellation. Guests who have booked directly through Royalton Resorts should review the specific terms and conditions provided at the time of booking. However, if the reservation was made through an online travel agency or a tour operator, guests will need to contact them directly for further details regarding cancellation and refund procedures. Our aim is to offer flexibility and transparency to accommodate our guests' needs whenever possible. For peace of mind, we advise guests to familiarize themselves with the applicable cancellation and refund policies before finalizing their reservation with us.

I want a specific room in a specific building or next to my friends’ room. Can that be arranged?

At All-Inclusive resorts, room assignments are typically based on occupancy levels at the time of check-in, and specific room requests cannot be guaranteed. However, Royalton Resorts provides a unique service known as Online Room Selection, which stands out in the All-Inclusive industry. With this service, guests have the option, for an additional fee, to select their preferred room or rooms in advance. As this service is in high demand, we recommend utilizing it at least 30 days prior to your check-in date to ensure availability and secure your desired accommodations.

What does “Online Room Selection” mean and how much does it cost?

"Online Room Selection" allows guests to choose their preferred room or rooms in advance for an additional fee. This service, unique to Royalton Resorts, provides guests with the opportunity to select accommodations that best suit their preferences, such as room location, view, or specific amenities. As for the cost, it varies depending on factors such as the resort, room category, and the specific room selection. Guests interested in utilizing this service should inquire directly with Royalton Resorts or visit our website for pricing details and availability.

Do I need to book at RoyaltonResorts.com to use the Online Room Selection?

No. You can have a booking made with your travel agent or tour agency of choice and still opt with this unique service as long as you have your booking details. Visit the resort website you are checkin in and in the upper left corner of the menu you will see that option.

What does swim-out room mean?

A swim-out room at Royalton Resorts is a luxurious accommodation that offers guests direct access to a swimming pool from their room's terrace or patio. This unique feature allows you to step right into a designated section of the pool, providing a convenient and private way to enjoy the water. Swim-out rooms at Royalton Resorts offer an elevated experience, combining comfort and luxury with easy access to aquatic relaxation right from your doorstep.

What exactly is an ocean front room?

An oceanfront room at Royalton Resorts is a premium accommodation that offers stunning, unobstructed views of the ocean. These rooms are strategically located to provide guests with a direct sightline to the sea, allowing you to enjoy the beauty of the ocean right from your balcony or window. Oceanfront rooms provide a serene and picturesque backdrop, enhancing your stay with the soothing sights and sounds of the ocean.

Is there coffee available in the room?

Yes, at Royalton Resorts, coffee is available in the room. Each room typically includes a coffee maker, subject to availability, along with a selection of coffee and tea. This amenity is part of our commitment to ensuring a comfortable and enjoyable stay for our guests.

I got an Incidental Charge. What does this means?

An incidental charge at Royalton Resorts refers to additional expenses incurred during your stay that are not included in the All-Inclusive package. These charges can include items such as spa treatments, premium beverages, or other extra services and amenities. Your credit card will be charged a security deposit, which will be reimbursed to you upon check-out. Before checking out, make sure to stop by the front desk to verify any room charges and to sign your final receipt. Incidental charges are added to your final bill and must be settled upon checkout. For a detailed breakdown of any incidental charges, please contact the front desk.

Why is my room requiring a minimum and maximum occupancy?

To ensure the best possible All-Inclusive experience at your Room, Royalton Resorts has defined a limit of people that can stay at a room for a comfortable stay. On the other hand, we do not require a minimum occupancy, however single occupancy room rates do apply.

How can I check the status of my reservation?

To check the status of your reservation at Royalton Resorts, you can visit our official website and use the reservation management portal by entering your booking details. Alternatively, you can contact our customer service team directly via phone or email for assistance. If you booked through an online travel agency or a tour operator, please reach out to them for any updates or changes to your reservation. Ensure you have your reservation number handy for a quick and efficient process.

I need to update the dates of my reservation. Can I do that?

Certainly! If you've booked directly with Royalton Resorts, you can update your reservation dates by contacting our reservations team. You can find their contact details on the Royalton website. However, if you've booked through an online travel agency or a tour operator, please reach out to them first to inquire about availability for the new dates and any potential rate changes. Please note that any changes to your booking may result in a rate adjustment.

I already have a reservation and would like to add an additional guest.

If you already have a reservation at Royalton Resorts and would like to add an additional guest, please contact our reservations team for assistance. They will help you update your booking and inform you of any changes in rates or room availability. You can find their contact details on the Royalton website. If you booked through an online travel agency or a tour operator, please reach out to them directly to make this change. Adding an extra guest will incur additional charges, depending on the room type and resort policies.

Can I choose which type of beds my room will have?

Yes, you can request the type of beds in your room at Royalton Resorts, such as a king-size bed or two queen beds. However, we cannot guarantee specific bedding arrangements as they depend on the room category and availability at the time of check-in. To make your request, please contact our reservations team directly, or inform your online travel agency or tour operator if you booked through them. We will do our best to accommodate your preference.

I got asked for my credit card already. Did I got charged? When do I pay for my room?

Providing your credit card details during the reservation process is typically to secure your booking at Royalton Resorts. For direct bookings, payment is due upon check-in. However, if you booked through an online travel agency or a tour operator, you will need to contact them for further information regarding payment, as their terms and conditions may vary. To confirm your payment details, please review your booking confirmation or reach out to the relevant booking channel.

Do I get Bonvoy Points for booking at a Royalton Resort?

Yes, you will earn Marriott Bonvoy Points for your qualifying room rate and other qualifying charges. Visit Marriott Bonvoy® All-Inclusive supplemental terms and conditions for additional information.

What benefits do I get by being a Marriott Bonvoy member?

As a Marriott Bonvoy member, you can enjoy numerous benefits when staying at Royalton Resorts. These perks include earning and redeeming points for free nights, access to exclusive member rates, complimentary Wi-Fi, among other. Depending on your membership level, you may also receive room upgrades, bonus points, and other special amenities. For more details, please review the Marriott Bonvoy terms and conditions page. Marriott Bonvoy membership enhances your stay with valuable rewards and added conveniences.

What type of entertainment is offered at Royalton Resorts?

Our All-Inclusive concept goes above and beyond. Royalton Resorts has designed daily and nightly entertainment activities for multigenerational families, with signature events such as the weekly White Party, that has become our family tradition, or also our nightly shows in the top notch outdoor theaters; not to mention the entertainment teams that will be at all times in charge of never having a dull moment.

Are the entertainment activities included in the All-Inclusive package?

Yes, entertainment activities are included in the All-Inclusive package at Royalton Resorts. Guests can enjoy a variety of daily activities, live shows, themed nights, and other exciting events without any additional cost. Our entertainment options are designed to cater to all age groups, ensuring a fun and memorable experience for everyone. For more information on our entertainment offerings and to book your stay, visit our website. Enjoy a vibrant and entertaining vacation at Royalton Resorts!

Are the shows included in the All-Inclusive package?

Yes, shows are included in the All-Inclusive package at Royalton Resorts. Guests can enjoy a variety of live performances, including musical acts, theater shows, and themed entertainment, all at no extra cost. Our entertainment lineup is designed to provide memorable experiences for guests of all ages. For more information on our shows and to book your stay, visit our website. Experience the excitement of live entertainment at Royalton Resorts!

How can I book activities and excursions or motorized watersports?

To book activities, excursions, or motorized watersports at Royalton Resorts, you can easily arrange these through our partner, Nexus Tours. Our concierge team is available to assist you in planning and booking a variety of experiences, ensuring you make the most of your stay. Whether you're interested in adventure tours, cultural excursions, or thrilling watersports, Nexus Tours offers a range of options to suit your preferences. For more information and to make reservations, visit our website or contact the concierge desk during your stay. Enhance your vacation with unforgettable experiences at Royalton Resorts!

Are there any special events or themed nights?

Yes, Royalton Resorts offers a variety of special events and themed nights as part of our All-Inclusive package. Guests can enjoy an array of entertaining experiences, such as beach parties, cultural nights, live music, and themed dinners, designed to provide a vibrant and memorable stay. Our themed nights feature unique décor, cuisine, and performances that highlight different cultures and celebrations. For more details on upcoming events and themed nights, please visit our website or contact our concierge team. Experience the excitement and fun of special events at Royalton Resorts!

Are there any age restrictions for certain activities or amenities?

Yes, some activities and amenities at Royalton Resorts have age restrictions to ensure the safety and enjoyment of all guests. For example, certain fitness classes, spa treatments, and water sports may have minimum age requirements. Additionally, access to the kids' club is typically restricted to children within specific age ranges. For detailed information on age restrictions for specific activities and amenities, please visit our website or contact our concierge team. Plan your stay with confidence and enjoy a safe, fun-filled vacation at Royalton Resorts!

At what time can I arrive?

The check-in time at Royalton Resorts is typically 3:00 PM. Arriving at or after this time ensures your room is ready for you. If you arrive earlier, you may still enjoy the resort's amenities while your room is being prepared. For any specific needs or requests regarding your arrival time, please contact our reservations team in advance.

What are the most common check-in and check-out times at an All-Inclusive?

At Royalton Resorts, check in times start at 3.00PM. However, you can arrive earlier and start enjoying the hotel amenities. Check-out times are at noon and although there is a time limit, you can deliver your room at that time and stay at the property for a while whilst using the All-Inclusive amenities.

Until what time can I stay after check-out?

The standard check-out time at Royalton Resorts is 12:00 PM. After check-out at 12:00 PM, guests are welcome to continue enjoying the resort's facilities until the afternoon. However, If you need to stay later in your room, late check-out may be available upon request and is subject to availability. Please contact the front desk on the day of your departure to inquire about the possibility of extending your time of check-out. Additional charges may apply for late check-out.

Can I start using the All-Inclusive facilities before check-in time if I arrive early?

Yes, at Royalton Resorts, you can start enjoying the All-Inclusive facilities even if you arrive before the official check-in time. Upon arrival, you are welcome to make the most of our amenities, including dining, pools, and entertainment, while we prepare your room.

How to request late check-out? Early check-in?

To request late check-out or early check-in at Royalton Resorts, simply contact our reservations team prior to your arrival. You can find their contact details on the Royalton website. Our team will do their best to accommodate your request based on availability. Enjoy the flexibility to extend your stay or start your vacation earlier with Royalton Resorts' convenient check-in and check-out options.

What is an online pre-check in and what benefits does it have?

"Online pre-check-in" enables guests to complete check-in procedures via the internet before arriving at the resort. This convenient service offers several benefits, including expedited check-in upon arrival, reduced wait times at the front desk, and the opportunity to review and update personal information in advance.