Frequently Asked Questions


Where is the resort located?

Royalton White Sands is located just over half an hour away from the Donald Sangster International in Montego Bay travelling east.

LOCATION


Transfer Information

NEXUS TOURS - Airport Transfers 

Nexus Tours airport transfers provide air conditioned comfortable coaches or minivans that will be waiting to take you to your destination. You can choose from shared (economical) or private transfer depending on your travel needs. 

1. SHARED TRANSFER 

A coach or minivan shared with other passengers.
This is an economical option for those who don't mind sharing the journey with fellow travelers. This works like a shuttle service where people departing or arriving at the same time and travelling on the same route share the transport. Please note that in order to be able to offer this service at its low price, a 2 person minimum fare applies.

2. PRIVATE TRANSFER 

A coach or minivan exclusively for your party.
This is a great option for larger families or those who prefer to get going as soon as possible. A coach or minivan, exclusively for your party will be ready on your arrival. As soon as you are on board, it’s straight off to your destination. 

NEXUS TOURS


Check In / Check Out Times

Check-In 3:00 PM 
Check-out 12:00 Noon

*Late check outs are done only based on availability and comes at an additional cost.


Group Rate Discounts

For information on Groups, please visit our website and complete the form. A representative from our Groups Department will contact you shortly. Alternatively you may call our Groups Department at 1-876-632-7401 or click here.


Restaurant Information:

Gourmet Marché:
Discover the freshest local ingredients and enjoy a wide selection local and international flavors, also offering fresh fruit juices, a special kids buffet area and healthy options.

Armadillo Tex-Mex Cuisine: 
This fusion restaurant provides the perfect setting to enjoy authentic favorites like sizzling fajitas, fresh grilled seafood and delectable hickory smoked meats.

Hunter Steakhouse: 
This unique restaurant offers guests a grand steakhouse experience. Watch chefs in the open kitchen as they perfectly prepare your steak.

Zen Japanese Cuisine: 
Impressive design sets the mood for an authentic teppanyaki experience. Also, explore the best of Japanese cuisine and fresh sushi at this à la carte dining experience. 

Grazie Italian Trattoria: 

Enjoy a wide range of Italian cuisine at this delicious trattoria. Its authentic design and traditional menu make this restaurant the perfect place for families to enjoy well-known Italian comfort food.

SCORE Sports Bar and Lounge: 
In a casual atmosphere savor an ever-evolving menu of grilled specialties for a comfortable and familiar meal.

Opa! Mediterranean cuisine:
Taste the culinary treasures of the Mediterranean at this stylish and modern restaurant.

Jade – Asian Fusion:
Impressive design sets the mood for an authentic fusion experience. Discover the best of Asian cuisine and some fresh sushi at this unique a la carte dining experience.


Jerk Hut Jamaican Snacks:

Choose from a selection of meats each prepared in authentic jerk spice for a refined island-style snacking experience.


Calypso: 

Explore the best of Caribbean flavors at this authentic and fun restaurant designed to convey a relaxed ambiance in island-style.


Café Lounge:

Provides an avenue for our guests to enjoy freshly brewed Jamaica coffee as well as pastries created by our Chefs.

C/X Culinary Experience ($): 
Pleasing to both the eye and palette, a vibrant menu is sure to create a memorable dining experience as your personal chef takes you through seven courses with musical selections to accompany each dish.

FOOD INTOLERANCE  PROCEDURE:

*** Guests who have special needs such as vegetarian and vegan will get the full attention of our culinary staff. We ask that on check-in, they inform our representatives of their needs and a meeting will them be arranged with our Food and Beverage Director who will ensure that all special requests are granted. For further information please click here.


Wedding Information

For more details on weddings, please visit our page:

WEDDINGS


Room Location

For further information of room location, please visit the following site:

ACCOMMODATION


Locating Guests Inside The Hotel

Discover the convenience of free Wi-Fi throughout the entire resort for all your device; share your vacation experience with your friends on social media, keep up with your favorite series and stay connected to loved ones back home with free unlimited calling to North American and most of Europe.


Leisure Programming

Royalton Fit:  
Stay healthy and fit during your All-In Luxury® vacation. Royalton Luxury Resorts comes with the latest fitness equipment so you can maintain your exercise routine wherever you are vacationing! We provide a variety of fitness programs and classes that cater to your every wellness need; whether its cardio training, weight lifting, or a fun and energetic Zumba class. Achieve your wellness goals during your luxury vacation!

The Royal Spa ($):   
Find your personal wellness in paradise at The Royal Spa. Set aside the time and spend precious moments to ensure you return home refreshed and renewed at this full-service health facility onsite providing the opportunity create deeper personal wellness. The Royal Spa features a hydrotherapy circuit and a full-range of massage, body and facial treatments of time-honored healing practices. Our professional staff is dedicated to ensuring you’re refreshed and ready to enjoy the rest of your luxury vacation.

Water Sports:
We offer the very best in non-motorized water sports activities as part of our all-inclusive package. This includes kayaking, hobby craft, wind surfing etc. Motorized water sports such as deep-sea diving, glass bottom boat rides etc. are at an additional cost.

Kids Splash Pool:
Equipped with slides for our kids. We also have a weekly foam party for our kids which is also enjoyed by our adult guests.

Adult Water slides:
Our guests must be at least 4 feet tall in order to utilize this facility. The adult water slides offer the thrill of sliding from well over 20 feet and plunging into a pool.


Pre-Book Sun Loungers

At Royalton White Sands, we cater to the needs of our valued guests including ensuring that there are adequate facilities and amenities on our resort. This includes the provision of sun loungers. There are available in adequate quantities and as such there is no need for our guests to be pre-booking sun loungers.


Kids Policy

At Royalton White Sands, we cater to everyone including our children guests. However, we have restrictions on them being served alcohol and using adult facilities such as the pool. Other areas where our kids are allowed is done under strict supervision by our Team Members.


Job Opportunities

Do you want to be a part of the Royalton family? Please contact our Human Resource Department at (hhrr2MBJ@royaltonresorts.com). The following documents will be requested:

  • Copies of qualification
  • Taxpayer Registration Number (TRN)
  • Copy of the National Insurance Scheme (NIS)
  • Valid Food Handler’s Permit
  • Bank Account at NCB
  • Valid Police Record
  • Valid National Identification (passport size picture).