Guest Services

Check-in/Check-out  
Check-in time in 3:00pm EST and check-out is 12:00pm  EST however upon request and subject to its availability you may arrange to check in or out at a different time.  Ask the front desk or your Diamond Club™ butler at least 2-days before your departure.

Celebrations And Special Occasions 
For conference or meeting services, please contact Guest Services or your butler. If you are looking to arrange a special event or occasion please inform the resort before you arrive or contact your butler for Diamond Club™ guests.

Currency/ATM
Royalton Riviera Cancun offers guests the convenience of an on-site ATM as well as currency exchange services at the Front Desk.

Dietary Requests
Royalton Riviera Cancun offers a gluten free menu at each of its restaurants. Alternatively if you are vegan/vegetarian, have allergies, or other dietary restrictions please notify the resort in advance in addition to your waiter.

Dress Code
We ask guests respect a smart casual dress code in our a la carte restaurants.  Wet clothes, bathing suits or clothing full of sand are not permitted at any time.
LADIES 
Recommended: Dresses, skirt, long pants, shoes, capri pants, elegant sandals. 
GENTLEMEN 
Recommended: Long pants, collared shirts, casual shoes 

Permitted: Formal Bermuda, dress sandals 

Not Permitted: baseball caps, tank tops & flip-flops, sport shorts

Fitness Centre
Royalton Riviera Cancun health complex includes a state of the art gym and tennis courts to keep you in shape. The gym is conveniently located next to The Royal Spa so you can combine a workout with a sauna session to enhance your routine.

In-suite Coffee & Tea Service
Brew a morning cup of coffee or tea in the privacy of your room with the convenience of your own machine.

Internet Access
Through All-In Connectivity™, Royalton Riviera Cancun promises free high-speed Wi-Fi throughout the entire resort so you can stay connected to back home and share your breathtaking vacation.

Laundry Services
Laundry services are available at an additional cost. If you need items cleaned and returned to you please use the bag and form located in your closet and place it on your bed.

Medical Services
Medical services are available for an additional cost at an onsite clinic.

Onsite Services
• 12 pools and children splash park 
• Jacuzzi
• Spa
• 24-Hour Room Service

Parking
Parking is available at no additional cost for guests of the hotel. Kindly note the hotel is not responsible for loss or damage to vehicles left overnight.

Pets
Service dogs and pets are not permitted at Royalton Riviera Cancun.

Shops & Other Services
The lobby offers a small shopping gallery where guests can purchase snacks, refreshments and toiletries or medicine they may have forgotten. There is also a souvenir shop or cigar shop for authentic items to take home.

Smoking Areas
Smoking is not permitted in any of the guest rooms or restaurants. You may smoke in designated open-air spaces.

Transportation
Visit the NexusTours counter located in the main lobby to arrange transportation or any off-site excursions for an additional cost.

Wheelchair Accessibility
For the comfort of guests with mobility concerns, Royalton Riviera Cancun has adapted rooms with appropriate fixtures. Please inform your booking agent prior to arrival to ensure there is an accessible room available. If you require more information during your stay, please contact the Guest Service Desk.