Frequently Asked Questions


Where is the resort located?

Royalton Punta Cana is located at  Arena Gorda Beach, Bavaro/ Punta Cana, La Altagracia, Dominican Republic. 

Our closest airport is The International Airport Of Punta Cana (PUJ) 25 minutes driving through Higuey-Miches highway.

LOCATION


Transfer Information

NEXUS TOURS - Airport Transfers 

Nexus Tours airport transfers provide air conditioned comfortable coaches or minivans that will be waiting to take you to your destination. You can choose from shared (economical) or private transfer depending on your travel needs. 

1. SHARED TRANSFER 

A coach or minivan shared with other passengers.
This is an economical option for those who don't mind sharing the journey with fellow travelers. This works like a shuttle service where people departing or arriving at the same time and travelling on the same route share the transport. Please note that in order to be able to offer this service at its low price, a 2 person minimum fare applies.

2. PRIVATE TRANSFER 

A coach or minivan exclusively for your party.
This is a great option for larger families or those who prefer to get going as soon as possible. A coach or minivan, exclusively for your party will be ready on your arrival. As soon as you are on board, it’s straight off to your destination. 

NEXUS TOURS


Check In / Check Out Times

Check-In 3:00 PM 
Check-out 12:00 Noon

*Late check outs are done only based on availability and comes at an additional cost.


Group Rate Discounts

For information on Groups, please visit our website and complete the form. A representative from our Groups Department will contact you shortly. Alternatively you may contact our Groups Department at  

gcPUJ@Royaltonresorts.com


Restaurant Information

Gourmet Marché:
Discover the freshest local ingredients and enjoy a wide selection local and international flavours, also offering fresh fruit juices, a special kids buffet area and healthy options. 

Jade Asian Cuisine:
Impressive design sets the mood for an authentic fusion experience. Discover the best of Asian cuisine at this unique a la carte dining experience. 

Hunter Steakhouse:
This unique restaurant offers guests a grand steakhouse experience. Watch chefs in the open kitchen as they perfectly prepare your steak.

Zen Japanese cuisine:
Impressive design sets the mood for an authentic teppanyaki experience. Also, explore the best of Japanese cuisine and fresh sushi at this a la carte dining experience.

Grazie Italian Trattoria:
Enjoy a wide range of Italian cuisine at this delicious trattoria. Its authentic design and traditional menu make this restaurant the perfect place for families to enjoy well-known Italian comfort food.

Opa! Mediterranean cuisine:
Taste the culinary treasures of the Mediterranean at this stylish and modern restaurant.

Caffe Lounge:
Enjoy fresh oven baked breads, pastries, cakes, ice-cream, cappuccinos & espressos.

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RESTAURANTS AT MEMORIES SPLASH

Bella Cucina: 
Enjoy a wide range of Italian cuisine at this delicious trattoria. Its authentic design and traditional menu make this restaurant the perfect place for families to enjoy well-known Italian comfort food.

Under the Sea:
Adventure is the specialty of the house at “Under the Sea.” Discover the wondrous sea décor and delicious marine cuisine to match.

Mexicana Cantina:
This restaurant provides the authentic culinary experience of Mexico. Enjoy the fusion of Mesoamerican cooking that combines old-world Spanish recipes with a mix of European cuisine. 

*** For more information, please click here


Wedding Information

For more details on weddings, please visit our page:  

WEDDINGS


Room Location/ Online Room Selection


To use the Online Room Selector, please follow this simple steps:
1. Enter the ORS with the info you gave at the moment of your reservation. 
2. Explore the map and select your desired location. 
3. Reserve the room number desired for your stay. 

ONLINE ROOM SELECTION


Locating Guests Inside The Hotel

Discover the convenience of free Wi-Fi throughout the entire resort for all your device; share your vacation experience with your friends on social media, keep up with your favorite series and stay connected to loved ones back home with free unlimited calling to North American and most of Europe.


Leisure Programming

Royalton Fit:
Stay healthy and fit during your All-In Luxury® vacation. Royalton Luxury Resorts comes with the latest fitness equipment so you can maintain your exercise routine wherever you are vacationing! We provide a variety of fitness programs and classes that cater to your every wellness need; whether its cardio training, weight lifting, or a fun and energetic Zumba class. Achieve your wellness goals during your luxury vacation! 

The Royal Spa ($): 
Find your personal wellness in paradise at The Royal Spa. Set aside the time and spend precious moments to ensure you return home refreshed and renewed at this full-service health facility onsite providing the opportunity create deeper personal wellness. The Royal Spa features a hydrotherapy circuit and a full-range of massage, body and facial treatments of time-honoured healing practices. Our professional staff is dedicated to ensuring you’re refreshed and ready to enjoy the rest of your luxury vacation.

Water Sports:
Non motorized Water Sports: Kayaks, Paddle boards, Boogie Boards, Snorkeling, Diving and others. 

For motorized sports must contact from nexus Tours desk Upon arrival. 
For more information of their services please visit: Nexus Punta Cana

Teens Club:
The perfect haven for 13 to 17-year-olds, Hangout Teens Club at Royalton features non-stop activities and games with PlayStation lounges, All-in Connectivity™ featuring free high-speed Wi Fi to keep the family connected, billiards, ping pong tables and plenty of safe, supervised outdoor fun that’s more age appropriate!

Kids Club:
Fun-filled activities for children ages 4-12 years old, feature kids' characters, special and safe facilities, cartoons, games and playgrounds.


Pre-Book Sun Loungers

Dear guest; Please understand that we do not pre-book sun loungers. For information of Bali Beds Packages; Please approach to Guest Service desk upon arrival. 


Kids Policy

Royalton Punta Cana is a family-friendly resort.


Job Opportunities

For job opportunities, please submit your resume + cover letter to Recrutingpuj@royaltonresorts.com

You will need to present the following documents:
• Updated Resume. 
• Recommendation letter from your last job. 
• Copy of your Dominican ID.